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CCTV Shopping Centre Control Room Operator

You will liaise with members of the Security team, shop tenants, site contractors and the management team, on a daily basis.
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Key Responsibilities:

  • Alarm Handling and CCTV Operation
  • PC Data Entry and Basic administration duties
  • Following procedures methodically and upholding Excellent Standards
  • Dealing with emergency situations including liaison with the relevant authorities
  • Identify and prevent criminal activity.
  • Ealing with Customer requests via telephone and email in a professional manner
  • Reporting Incidents and faults

Other General roles and Responsibilities:

  • Ensure all required admin is accurate and appropriate.
  • Work as part of the wider team delivering high quality support Night-time economy.
  • Always adhere to the company’s policies and procedures
  • Maintain confidentiality in all aspects of your work.
  • Communicate effectively with colleagues, managers, and other professionals, both in writing and verbally.
  • Be able to fluently converse with our key stakeholders and build rapport with the Night-time economy and visitors to the area.
  • Ensure all critical issues are reported to the management team ASAP.
  • Be a reassuring support to our partners working within the Night-Time Economy

Key Skills and Qualifications:

  • Clear, effective communication and strong interpersonal skills.
  • The ideal candidate must have exceptional concentration, good attention to detail and will possess excellent customer service skills.
  • Good organisation and efficiency as you will be expected to multi-task and remain focused for long periods of time.
  • To be well presented and professional with the ability to work under pressure and remain calm.
  • Able to evaluate a situation under pressure using good judgment skills.
  • Holding an SIA CCTV Public Space Surveillance License is essential
  • Part of a hard-working, passionate, and inclusive team who are proud to be working for Doyle Security Ltd

Prefer to talk to someone

Call one of our team to discuss your individual requirements

01226 298492

Get in touch to find out how we can help with your security requirements

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